Terms & Conditions

Corporate name: Tras Ltd.
Representative Director: Masanao Nitta

Location: 〒411-0822 74-4 Kitadori, Shige, Numazu City, Shizuoka Prefecture

Phone number: 055-977-9922
Reception hours: 10:00-17:00 JST (excluding weekends and holidays)

Mail address: webshop@tras.co.jp

Chief Operative Officer: Masanao Nitta

〇 Additional charges and additional fees

Shipping fee (by country, by region)
 

〇 Exchanges and Returns (Refund policy)

<Returns or cancellations due to customer convenience>
Prior to shipping: You can cancel your order by sending an e-mail to webshop@tras.co.jp.

<After shipment processing>
Within 10 days after the arrival of the product by writing an e-mail to webshop@tras.co.jp. Only if you contact us, you can refund the shipping cost. Products that have been used cannot be returned or exchanged.

<Returns in case of defective product>
We will refund or exchange for a new product at our shipping cost. Please contact us at webshop@tras.co.jp.

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〇 Delivery time

Your order will be processed within 2-3 business days and your item will arrive within 14 days. (This excludes cases where there are delivery problems or customs delays that are outside our responsibility.)

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〇 Acceptable payment methods

credit card only

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〇 Settlement period

Credit card payments are processed immediately.

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〇 Sales price

Final amount stated on the checkout page